So many ticket sites have a lot they like to hide, while others put transparency at the forefront of their platform. Glassdoor gives you an inside look at what it's like to work at Vivid Seats, including salaries, reviews, office photos, and more. Beginning to panic I log on to my laptop and begin start a live chat with Vivid Seats (8:02 am after waiting for a few minutes to be attended to it said I was connect to James via live chat, he asked how I was doing and as I was typing he ended the chat), 8:11 I logged into live chat again, connected to Ashley this time, while at first she was polite, she stated a team was handling my case, I explained that I would be traveling to the event city and away from a desktop computer (as they claim you have to accept the tickets from a desktop computer)she was rude and said “well go to the library, a fed ex store or a staples to use the computer,” excuse me, I am traveling to a city I am unfamiliar with and purchased tickets through this company which assured me I would have them by the Friday before I left for Denver. The 100% Buyer Guarantee is 100% bogus. Like it’s competitors Ticketmaster and Stubhub, Vivid doesn’t make it easy to get refunds for tickets. Also, find tickets to the most popular concerts and theater performances in your area. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. I have never been more frustrated by a customer service “team.”, Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom’s house and arrive on Friday, September 28th. If there are no active codes, try out some expired ones-- they just might work! Vivid Seats immediately let me know they were aisle seats and that a mobile device would be absolutely necessary for gaining access to the event. Answered April 26, 2019. Only form letters or canned e-mail responses to any request. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. [14], Vivid Seats is a middleman between ticket buyers and sellers, taking a 10% commission once tickets have sold[15] and additionally charging buyers service fees (circa 20 to 40%[16]) and shipping charges. What is the vacation policy like at Vivid Seats? What is the 100% Buyer Guarantee? How do you feel about going to work each day at Vivid Seats? ( Plus the $12 delivery - which was fine ), Service fee that ridiculous must be included in the ticket price or that need to PLASTER the website with 25 percent fees. He said "This is how we do things at Vivid Seats we have made over a million sales in the past year, we are legit and If you don't like the TBD tickets then call stub hub." Due to the … Vivid Seats Knowledge Base. We recommend SeatGeek instead because it tends to have better prices because it doesn't have any hidden fees. Still nothing by evening so at 3:53 PM (MST) so this would be end of Business in Illinois where this company is located, I called again, waited for about 10 minutes on hold and got a CSR whom I could not understand at all, foreign accent and couldn’t catch her name or really understand what she said, after asking excuse me and what a few times, she said that they are open until 12 pacific time and to call back in the morning if my tickets had not been transferred. I checked the UPS tracking number on Friday around 11:00am and no update was given. In the words of Vivid Seats: “Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. 3.0. energetic helpful management and occasional free food. Vivid Seats review rated 2.0/5.0: Purchased a parking pass in the purple lot close to Fed-ex field for the Redskins vs. Panthers game. (Good thing i didn’t leave the hotel just yet as you have to have internet to download the app needed to display the tickets), So we great finally got the tickets at just about 2 and a half hours before the game. I noticed as soon as I clicked on the website that they had tickets from one of the newer venues near me for a stand-up show I had been considering going to. What people say about working at Vivid Seats. I went ahead and purchased more tickets so that I could take my family to this event today. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review. Event Attendance Information: Covid-19 Disclaimer. Customer service basically exists to tell you what errors you made and why they will do nothing for you you. 5 days paid for Customer Service. Do not use Vivid Seats. Answer See 4 answers. See all questions and answers. Okay so I waited another hour, I called customer service again and got CSR Jeff whom I couldn’t understand due to his accent, he transferred me to a different department as he said there was an issue and this different department is the only one that could handle it, I sat on hold for over 30 minutes(30 mins. 316 Salaries. Report inappropriate content . Flexible work from home policy during pandemic Performance based bonuses Room for growth. I invested so many hours and FINALLY found a ticket for 3 times the purchase price- which I agreed to. With partners like ESPN and Rolling Stone, Vivid Seats delivers the best in tickets and experiences. They tell me this isn’t possible and that I will not be receiving a refund. This makes Vivid Seats one of the most visited and popular ticketing websites in the world. Does Vivid Seats offer Black Friday and Cyber Monday deals? They were no help in resolving my issue. I did like this feature and felt confident in my decision to purchase these tickets. That’s an example of negative option opt-in, which is highly unethical. They never shipped my tickets and waited until the last minute to send me an email and let me know those seats weren’t available. [11], Vivid Seats has been invested in by two private equity companies, Vista Equity Partners in 2016 and GTCR in 2017. Get $100 Off at Vivid Seats. This will be the first and last time I use Vivid Seats. This is the Vivid Seats company profile. No business would ever let the customers know that they will edit the reviews they receive. "How bootstrapped Vivid Seats attracted 100+ new hires in each of the last 2 years", GTCR buys stake in ticket reseller Vivid Seats, Net neutrality advocates bring expertise to state fights, "Vivid Seats vs. StubHub – Which Ticket-Buying Platform is Better? I'm bringing my small child with me to an event. Pros. I will give Vivid Seats a big thumbs up, however, for letting me know immediately upon picking that ticket that it would be an obstructed view. Well for starters I typically do not leave reviews as I understand everyone has their own opinions and others may not agree. I hope you have read this review and hear my plead to not use this “business.”. If I would have known this up front I could have bought bought different seats (actually better) and downloaded the tickets. Is this your company? The first ticket I chose was the cheapest ticket Vivid Seats could offer me. I thanked him as his explanation sounded realistic as this is the first year that the NFL is using Mobile tickets at this venue they are just being safe. Do yourself a huge favor and do not purchase anything from Vivid Seats! stated there was a delay for NFL tickets due to the increase of fraudulent tickets they will not release tickets until 6 hours prior to the games kick off (sounded actually possible at this point), he said call back at 5 hours prior if I still had not received my tickets. I buy and sell tickets professionally, so when I say that I know the ins and outs of ticket sites, I mean it. Overview Overview. Vivid Seats, like other sites, lets you refine your search by value for money, location or price, and there’s a picture of the view from the seat in question when you look at tickets which is a nice touch to help buyers make decisions. Was the cheapest ticket Vivid Seats delivers the best in tickets and enjoy it on iPhone... People the benefit of the reasons why it 's enough to stick with Ticketmaster card... Any hidden fees an independently owned and operated online ticket marketplace find tickets to the hottest like. 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